Family

Family Members

Serve and Protect Credit Union also offer services and products to immediate family members living at the same address of serving personnel members.

Find out more about how to sign up for a immediate family member

Joining a credit union offers immediate family members of those working within the Military, NHS, Fire and Prison services the chance to be part of a valued community, with exclusive access to a range of financial products and a service that offers the personal touch.

As a not-for-profit, we are owned by our members, meaning your interests are at the heart of everything we do.

Valuable Support & Service

We know that as a family member of a service person that this can bring an increase of stress into your life. We’re here to help remove any financial worries and provide you with a service that makes managing your money a straightforward experience.

Community First

We are ethical and community-focused, driven by providing service excellence to our members rather than profits. As a member of the credit union your savings will help provide much needed access to affordable credit for your colleagues.

Personal Touch

Our personalised service will treat you as an individual rather than just a credit score, supporting our members where we can.

Useful Resources

We provide an array of resources that can help you prepare for your financial future.

Join our growing community of those who Serve and Protect the nation!

Don’t just take our word for it

See what our members have to say

Lewis

HM Prison & Probation Service

Amazing, I can’t recommend you all enough

You are all amazing. You have helped me and my family out so much. Because of you, I can now re-mortgage and get a cheaper deal. It was quick and easy.

Mark

Royal Navy

Cannot rate it highly enough

Fantastic service, the process is swift and easy. I felt I was considered as a person and not an automated score. I am proud to be a member.

Trusted Member

Scottish Prison Service

Easy, Fast and Friendly Service

I needed a loan for an expensive car repair. When I called to enquire if I was eligible for a top up my loan, the staff member was so friendly and knowledgeable. The fast, friendly service made the world of difference.

Trusted Member

HM Prison & Probation Service

Treat you like a person

Needed a loan to consolidate credit card debts and some extra cash for Christmas. My credit score is atrocious, however, this was not even mentioned and I was approved quickly. It’s nice to be treated with respect and not as a number.

Ashley

British Army

10 out of 10 as always

Serve and Protect have been brilliant since I opened an account. I applied for a second loan while overseas and they made this very easy. Thank you for everything I now live a better life.

Trusted Member

HM Prison & Probation Service

Happy customer

Professional, efficient and no complications. I like the way it’s arranged based on salary and taken direct from source.

Trusted Member

United Lincolnshire Hospitals NHS Trust

Excellent service

I was really struggling to pay my credit card and Serve and Protect Credit Union gave me a loan to consolidate my debts. Quick and easy to apply for a loan. Hassle free.

Sylvia

Hillingdon Hospitals NHS Foundation Trust

Fantastic

They responded very quick and were happy to help in a delightful caring kind of way. They listened to why I needed the loan.

Jaydon

HM Prison & Probation Service

Great People

Brilliant service. Genuine people who want to help you in tough times. Couldn’t of been better. Got approved for a loan even though I have only worked in the job for three months.

Hitson

British Army

I am very pleased with the service

Serve and Protect has helped me every time I’ve needed credit. The process isn’t lengthy or complicated. I am very pleased with the service I’ve received so far!

Nyhyl

British Army

Amazing service!

The service I received was simple, easy, straightforward, and painless. They were eager to help me from the beginning and they made the whole process easy fast and easy. I couldn’t ask for anything more.

Trusted Member

Buckinghamshire Fire and Rescue Service

Top Quality Service

The service from Serve and Protect has been absolutely outstanding. I’m so impressed with how I have been treated. I would definitely recommend them again!

Jack

British Army

People for the People

The most helpful team I’ve ever come across – people for the people type. I had no trouble whatsoever and it’s a really easy process. I’ll recommend it to anyone.

Kevin

British Army

Without a doubt, I would recommend this service

Where can I start, not only is this company very professional, but it also has a wonderful lending team that provide such good customer service and are always happy to help you, in any way! l recommend these guys to anyone looking for a loan or to settle debt.

Andrew

British Army

Amazing as always

As always they impartially look at your circumstances, and affordability and offer help wherever possible. Amazing quick and super friendly service.

Jonathan

HM Prison & Probation Service

Fantastic service

Fantastic service. No matter who you speak to they go that extra mile to help. Couldn’t be happier. Thank you.

Jonetani

British Army

Always there for me whenever I need help

The service is great and always there for me whenever I need help from Serve and Protect, especially with my savings. It really helped my family back at home a lot.

Emerson

Prison Officers' Association

Great way to save money

I have been a member of Serve and Protect for a number of years I always found it an excellent way to save money and when I needed they were there for me. Thanks a bunch!

Trusted Member

HM Prison & Probation Service

Quick and easy. Legends!

Fantastic customer service. Quick and to the point with little confusion. Credit builder loan was perfect for my situation and will look to use the service again if needed in the future.

Aby

London Residential Healthcare

Life saving angel

I am literally grateful for them as they helped me with a loan for which was in great need. I already recommended this union to my colleagues and friends and already 2 of my friends join. This credit union is a life saving angel in terms of low interest APR as compared to high street banks!

Rebecca

South Tyneside and Sunderland NHS Foundation Trust

Great service

Excellent service, fast and easy to use. Once I submitted all the paperwork, the loan was processed and in my account within a few hours.

Robinson

British Army

East to apply

Serve and Protect go above and beyond to help out. Every time I’ve used them I have had a great experience. Couldn’t be happier with the services they provide.

Trusted Member

Scottish Prison Service

Hassle free loan

This is probably the fourth time I have used Serve and Protect Credit Union and its always been the easiest and most hassle free loan I have had.

Michael

Somerset NHS Foundation Trust

Their service is brilliant

Customer service is very approachable and helpful. They will help you in every step of the way.

Michael

Somerset NHS Foundation Trust

Their service is brilliant

Customer service are very approachable and helpful. They will help you in every step of the way. The loan was very helpful, especially for someone like me who really was in need.

Dennis

British Army

Outstanding service!

Outstanding service! Less than 24 hours after applying for a car loan, it was credited to my account Thank you so much.

Trusted Member

East Kent Hospitals University NHS Foundation Trust

I got exactly what i needed at the right time

The staff were friendly and assisted me in a professional manner. They called to find out how I was getting along with the process and helped me along the way.

Trusted Member

HM Prison & Probation Service

Impeccable

Professionally completed all background checks and paperwork on applicants and kept me informed at every step. The loan has already put my mind at ease, and stopped me wasting money on high interest rates!

Hollie

HM Prison & Probation Service

Highly recommend!!

Brilliant service, nice quick process! A lot of stress has been relieved knowing my debts are sorted and I’m clearing this via my payslip! Thanks so much.

Kerry

HM Prison & Probation Service

Quick, respectful and non-judgemental

Serve and Protect Credit Union responded quickly to my application for a loan. There was no judgement that I needed the money for a hot tub, either. In fact, I have fibromyalgia, which is why I need one. They couldn’t lend me the full amount, but this showed me that they are responsible lenders.

Trusted Member

British Army

Extremely Helpful

Extremely helpful and understanding. Helped me even when no one else would. 100% recommend to all Armed Forces serving personnel.

Phil

Devon & Cornwall Police

This organisation is a ‘must’!

A fantastic organisation with an excellent team, making it easy for you to save, borrow, and manage your finances. Specifically tailored to the Emergency Services, this organisation is a ‘must’! Go on, what are you waiting for?

Tracy

Merseyside Police

Gone above and beyond for me over the years!

I’ve been a member for 27 years and have always been more than happy with the service I’ve received. Friendly, helpful, and have gone above and beyond for me over the years!

Roy

Staffordshire Police

Savings and loans could not be easier

I have been a member for many years, since the early days of the credit union. Savings and loans could not be easier. Staff are always helpful and prompt to respond to questions.

Rik

West Midlands Police

It really is a ‘No Brainer’

Not-for-profit means MORE money in interest on savings and LESS interest on loans. It really is a ‘No Brainer’. Credit unions are better for the customer than banks!

David

Essex Police

I’ve really enjoyed saving with Serve and Protect

I’ve really enjoyed saving with Serve and Protect. I don’t notice the regular contributions from my salary, but they build up so quickly and create a significant savings pot I can use for unexpected things that always crop up in life. And it’s good to know that I’m part of a bigger community which I hope means I’m helping others in a small way. It’s reassuring to know it goes both ways and they’re there for me I need them too.

Mike

Northumbria Police

Makes it easy to save

Serve and Protect Credit Union makes it easy to save, with no risk, but good rewards with a yearly dividend paid to all members. It makes you feel valued and part of a family by looking after you and your money. With lots of competition for your savings, that really does give you peace of mind.

Peter

Avon & Somerset Constabulary

I have always enjoyed excellent service

I have been a member of this credit union for many years and I have always enjoyed excellent service, both as a saver and borrower. I would recommend it to anyone eligible to join!

Bryan

Avon & Somerset Constabulary

There are no hidden catches, just big benefits

I have been a member now for over 30 years. My savings are taken from my salary which makes it easier. I have had numerous loans over the years when I needed bailing out. Joining is a ‘No Brainer’. Just do yourself a favour and join. There are no hidden catches, just big benefits.

Mick

West Midlands Police

The credit union is a great ‘friend’

Easy to save. Easy to withdraw savings. Easy to apply for a loan. The credit union is a great ‘friend’, especially when the going gets tough, they’re there for you!

John

Merseyside Police

It has helped my own family when they needed assistance

I have been a member for many years and used the facility to save and borrow. It has helped my own family when they needed assistance instead of going to banks and paying lots of interest. I am also happy knowing the money I save is there to help other people as well.

Allen

Merseyside Police

It’s perfect

I really love how easily (and painless) Serve and Protect make it to save. I just put a little aside so I’ve got cash to spend at Christmas and it’s perfect. I also like the fact it’s our credit union and my savings help support that.

Phil

Devon & Cornwall Police

This organisation is a ‘must’!

Nikki

Sussex Police

The credit union are there for us all

I was a struggling, single parent with no great credit at the time and in a few clicks Serve and Protect helped me get back on track. No quibble, no negative impact. That was nearly 10 years ago. Still have my little savings account and a positive credit score. The credit union are there for us all.

Chris

West Midlands Police

I’ve matured into a responsible saver

Since this great organisation started, I have been a member. Before this I had always been a poor saver, living in a permanent bank overdraft and a limited financial future. With the help of Serve and Protect, I’ve matured into a responsible saver, who enjoys the smugness of paying off a loan early!

Trusted Member

HM Prison & Probation Service

Would recommend!

Excellent service and communication, everything was dealt with in an efficient and professional manner. Helped me to get the car I wanted and needed, thank-you very much for your speed and support during the loan process.

Karen

HM Prison & Probation Service

Staff always kind & helpful

I am relocating to another jail and I had to pay 6 months rent up front. Serve and Protect didn’t hesitate to help me out. Cannot recommend this company enough. Thank you.

Trusted Member

HM Prison & Probation Service

Absolutely brilliant

Managed to pay off all of my other credit commitments and I now have one very affordable payment which I don’t even notice as it goes out of my wages before it even hits my bank account each month.

James

Prison Officers' Association

They really went the extra mile

Superb, professional and plenty of patience, they really went the extra mile. The loan will get me over a temporary cash shortfall, without costing the earth.

Trusted Member

Scottish Prison Service

Very straight forward process

Very straight forward process and communication was excellent. Stress free application and made feel valued as always. Will allow me to finish my renovation.

Trusted Member

HM Prison & Probation Service

Swift decision and good communication

I was very impressed. Very swift decision and good communication in time. The best financial service I have ever received. Kudos.

Trusted Member

Nottingham University Hospitals NHS Trust

Very quick service

Interest rates are a lot lower than what I was paying on my credit cards and having an end date for the loan is a great reassurance.

Trusted Member

Dorset County Hospitals NHS Foundation Trust

Quick and Seamless Processing

They have been very communicative and prompt. Very helpful and quick processing. The rates are good too. I am pleased.

Fabian

Royal Navy

I am grateful

I am grateful for what Serve and Protect all have done for me, especially at this time when I was really in need of the helping hand they gave to me.

Siyad

Somerset NHS Foundation Trust

I am completely satisfied

Really it was an hard time for me, but when I gave a proper explanation and proof they provided me a loan at a reasonable rate. Within 6hrs I received money in my bank account.

Douw

British Army

This helped me to consolidate my finance agreement

Very helpful and assisted where possible to ensure I got the best outcome when applying for a loan. This helped me to consolidate my finance agreement the next day against a far greater APR than that of the company.

Martin

North East Ambulance Service NHS Foundation Trust

Very professional and helpful

I used Serve and Protect for a new loan and the loan process was very simple with a quick decision This company are very professional and helpful with the loan being deposited very quickly. I highly recommend serve and protect credit union to anyone.

Amanda

Prison Officers' Association

Prompt and Professional

I have consolidated my debt and know now I have one payment, which has streamlined my finances. The whole experience from start to finish was smooth and efficient.

Trusted Member

British Army

They really helped me and my family

Very satisfied with the service from Serve and Protect Credit Union. They were very helpful, especially during my time and family’s time of need.

Trusted Member

Scottish Prison Service

First class personal service throughout

A very individual service as my financial situation was slightly complicated but it wasn’t a problem. They took the time to understand it subsequently were able to offer me the loan.

Trusted Member

HM Prison & Probation Service

Good job from the loans team

The loan team were very helpful with the application process and feedback on when payment would be made. A great team performance, keep it up.

Benjamin

British Army

Outstanding

Excellent service with great advice and a fully understand team. Overall amazing. I have already recommended a friend to take a look and he got a loan for his car and says the same.

Trusted Member

Yeovil District Hospital NHS Foundation Trust

Excellent Service

Excellent customer service and quick processing time. I would definitely recommend to my friends and colleagues and those who are in need.

Trusted Member

British Army

A Credit Union you can trust

The service received was amazing. The Serve and Protect team were swift in responding to my enquiries. My first time getting a loan in the shortest possible time. I got my loan in 3 working days, which is very impressive. I’m glad to be a member of Serve and Protect.

Trusted Member

Nottingham University Hospitals NHS Trust

The loan really helped me

The loan really helped me to get rid of a high interest rate from the bank. Thank you so much for the processing. I appreciate everyone behind this. Thank you.

Colin

Sussex Police

A pleasant experience and great customer service

Quick, easy and without fuss. Minimal questions and came back with a really good rate and repayment schedule. Highly recommended.

Trusted Member

Scottish Prison Service

Quick and easy

The service I received from the team was very helpful, they gave me information throughout the process and made it quick and easy.

Trusted Member

Chelsea and Westminster Hospital NHS Foundation Trust

Best customer service ever

Best customer service ever. Liked the team. Everything was efficient and so diligent. Quickly responded all my queries and my loan was passed quickly.

Suzanne

British Army

The loan application was super easy

The customer service team were super helpful, polite and accommodating. The loan application was super easy and the team always ensured I was kept up-to-date with any changes. I would highly recommend them and will absolutely be using them again for any loans or savings needs.

Sarah

HM Prison & Probation Service

They are always happy to help

I have been a member of Serve and Protect for some time now. Every query I have had has been dealt with quickly and professionally, and they are always happy to help where they can.

Courtney

Royal Navy

I'm so grateful that I found out about them

Very attentive and considerable service. Even when all hopes are lost, Serve and Protect meet the standards and requirements of my needs. I’m so grateful that I found out about them.

Trusted Member

Circle Health Group

The service was fast

The team were pleasant, informative and the service was fast. I will recommend my colleagues to join this credit union.

Opoku

Somerset NHS Foundation Trust

Really impressed me

The service was beyond my imagination. The team really impressed me on my experience with them and I am happy to part of the service.

Stephanie

York Teaching Hospital NHS Foundation Trust

Excellent service

From start to finish it was an easy, user friendly experience. Everyone I spoke to was friendly and helpful, and everything was really well explained.

Trusted Member

HM Prison & Probation Service

Very efficient and non-judgemental

I thought the service was very efficient and non-judgemental. They actually listened to the reason why I wanted the loan, unlike a lot of loan companies that just want to see your credit score.

Trusted Member

Scottish Prison Service

Painless process

The loan meant I could enjoy a great family holiday without worrying about money. The whole process was quick and easy. Between the initial enquiry about a loan to the money going into my account, it was a seamless process.

Trusted Member

Royal Navy

They have literally change my life

Absolutely fantastic service provided. They were calm in talking me through my worries and concerns and how best to approach my application to give it the best chance. I’m very grateful to Serve and Protect. They have literally changed my life.

Frequently Asked Questions.

Can family members make repayments from their salary?

If your family members do not work for an organisation in the Police, Prison, Military, Fire, or Health services that allows salary deductions, no worries! They can still save and borrow with the credit union by setting up a direct debit. It’s simple and convenient!

What family members are allowed to join your credit union?

As a credit union, we welcome immediate family members residing at the same address as existing members to join us. So, whether it is your children, or a partner, they have the opportunity to become a member on their own and enjoy the benefits of saving and borrowing through direct debit.

Saving Accounts

Here to help you save

Reach your savings goals

There if you need to borrow

Personal Loan

Top up Loan

Use our loan calculator

Police & Law Enforcement

Prison & Probation

Armed Forces Community

Fire & Rescue Services

NHS & Private Healthcare

Family Members

Resources

Resources

Budget Planner

Community

Friends of Serve and Protect

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Family

Family Members

Find out more about how to sign up for a immediate family member

Valuable Support & Service

Join our growing community of those who Serve and Protect the nation!

Don’t just take our word for it

Lewis

HM Prison & Probation Service

Amazing, I can’t recommend you all enough

Mark

Royal Navy

Cannot rate it highly enough

Trusted Member

Scottish Prison Service

Easy, Fast and Friendly Service

Trusted Member

HM Prison & Probation Service

Treat you like a person

Ashley

British Army

10 out of 10 as always

Trusted Member

HM Prison & Probation Service

Happy customer

Trusted Member

United Lincolnshire Hospitals NHS Trust

Excellent service

Sylvia

Hillingdon Hospitals NHS Foundation Trust

Fantastic

Jaydon

HM Prison & Probation Service

Great People

Hitson

British Army

I am very pleased with the service

Nyhyl

British Army

Amazing service!

Trusted Member

Buckinghamshire Fire and Rescue Service

Top Quality Service

Jack

British Army

People for the People

Kevin

British Army

Without a doubt, I would recommend this service

Andrew

British Army

Amazing as always

Jonathan

HM Prison & Probation Service

Fantastic service

Jonetani

British Army

Always there for me whenever I need help

Emerson

Prison Officers' Association

Great way to save money

There if you
need to borrow

Personal
Loan

Top up
Loan

Use our
loan calculator

Budget
Planner

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Serve and Protect

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