Terms and Conditions

1. Data Protection Clause

We need to ask for and process information about you in order to manage your accounts and provide the services that we offer. These details will be held securely in line with all data protection regulation, used only for the running of your accounts and we will never sell it on to third parties. There are occasions where we will share it with our service suppliers, for example with Credit Referencing Agencies for loans. More detail on this, how we manage your data and about your rights under the data protection regulation can be found in our Privacy Policy

2. Saving With Us

Under the Distance Marketing Directive, you have the right to cancel your savings account within 14 days of opening without financial or other penalty.

It is possible to nominate a beneficiary to receive up to £5,000 of savings, in the event of a member’s death Beneficiary Nomination Form.

3. Borrowing With Us

Loans subject to standard credit checks and are offered subject to status and conditions to members aged 18 or over. Written quotations for loans available on request. Loans can only be considered for members who have a savings account with Serve and Protect CU.

Under the Distance Marketing Directive, you have the right to cancel your loan within 14 days of completion, by repaying all funds borrowed plus any interest accrued.

4. General

Life Insurance is offered subject to conditions including a six month pre-existing limitation.

Serve and Protect CU is a trading name of Police Credit Union. Police Credit Union is part of the Financial Ombudsman Scheme.

Police Credit Union is a member of the Financial Services Compensation Scheme. The Scheme guarantees to pay 100% of a maximum £85,000 should the Credit Union fail.

5. Promotional Codes

If you have a promotional code to quote, the following will apply:

  1. New members who fall within our field of membership and complete an online application form will be eligible for the promotional offer
  2. Applications must be submitted to Serve and Protect CU online using code the code quoted
  3. By submitting an application form you agree to be bound by these terms and conditions
  4. Serve and Protect CU reserves the right to reclaim the funds deposited through this offer if an account is closed within six months of the date of application
  5. Offer made by Serve and Protect CU, Head Office, 2111 Coventry Road, Sheldon, Birmingham B26 3EA

6. Lottery

Winners will be advised in writing. Results are displayed at local Police Credit Union branches and on the Police Credit Union website. Entry to the Friends of Police Credit Union Lottery is exclusively for Police Credit Union members (who must be saving into a regular savings account). Payment of subscriptions to the Friends of Police Credit Lottery are generally made by deduction from payroll or pension. Where such facilities are not available with any force, alternative means may be arranged via your local branch.

7. Financial Services Compensation Scheme

Serve and Protect CU is a trading name of Police Credit Union. Police Credit Union is a member of the Financial Services Compensation Scheme. The Scheme guarantees to pay 100% of a maximum £85,000 should the Credit Union fail. For more information please click here.

8. PrizeSaver Account

For the terms full terms and conditions, including details of the monthly prize draw of the Prize Saver account please click here.

9. Prize Draw

How to enter

  • Entries received after the stated closing date will not be accepted.
  • Our prize draws and competitions are free to enter and no purchase is necessary
  • You must subscribe to the designated mailing list in order to enter the prize draw or competition
  • By submitting an entry, you are agreeing to be bound by these Terms and Conditions. If you have any questions, please contact info@serveandprotectcu.co.uk
  • We reserve the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.

Eligibility

  • Unless otherwise stated, our prize draws and competitions are open to all except employees of Serve and Protect CU.
  • Entrants under 18 must get consent from their parent(s) or legal guardian(s) before entering. The parent(s) or legal guardian(s) of entrants under 18 agree to these Terms and Conditions on behalf of the entrant.
  • Only one entry per person is permitted.
  • In entering, you confirm that you are eligible to do so and eligible to claim any prize you may win. Serve and Protect CU may require you to provide proof that you are eligible to enter the prize draw or competition.

The Draw

  • A winner will be chosen by random draw performed by a computer process within one month of the prize draw or competition ending.
  • The winner will receive details of the prize.
  • The winner will be notified by email or telephone (using details provided at entry) within 7 days of being chosen. If a winner does not respond to Serve and Protect CU within 28 days of being notified, then the winner’s prize will be forfeited and the company will be entitled to select another winner in accordance with the process described above.
  • The prize is non-exchangeable, non-transferable and no cash alternative is offered. Serve and Protect CU reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond Serve and Protect CU’s control makes it necessary to do so.
  • The winner’s name will not be disclosed unless they choose for Serve and Protect CU to disclose it.
  • Serve and Protect CU reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

Data protection and publicity

  • By entering, you agree that any personal information provided by you with your entry may be held and used by Serve and Protect CU for marketing purposes, as well as for administering the prize.
  • Once the prize has been drawn and a winner has been notified, you will be removed the relevant marketing list.

Governing law

  • Serve and Protect CU reserves the right to update these Terms and Conditions from time to time and any updated version will be effective as soon as it is published on the website.

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