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Meet Nicola… Our Hidden Hero

The 29^th of September 2021 marks #HiddenHeroesDay, where we celebrate and thank the often, unsung ‘Hidden Heroes’ across the custodial and community justice estate, who work tirelessly, especially during the covid-19 outbreak. It’s an opportunity to show them that, while they may be largely hidden from public view, they’re not forgotten, and that the people who know them best, truly appreciate all they’ve done, and continue to do.

Despite their huge contribution and incredible efforts in supporting those within our justice system, Prison Officers, Probation Officers and Staff often go unnoticed, so to recognise the amazing work they have done and continue to do, we wanted to put in some of these amazing people in the spotlight.

Nicola, who works as a Probation Officer, is a Hidden Hero. We’ve asked Nicola a couple of questions about working for the Prison and Probation service:

Why did you become a Probation Officer?

I believe people can change.

Do you recall your first days in the role? What were your initial thoughts?

Scary! I had no idea what I was doing.

What is the best thing about being a Probation Officer?

Working with people is endlessly fascinating.

If in any way, how would you say your experiences in your role have changed you?

I think I permanently see the world through probation eyes and assess everyone I meet.

Tell us about your proudest moment during your role?

Working with someone for two years who was stuck in the system to support and enable them to progress. It was a long two years!

What would you tell someone who was thinking about a role within the sector?

It would very much depend on what I thought about them as a person.

Show your support

To pay tribute to those hidden heroes working within prisons, probation and youth justice services across the, you can donate money to Mental Health UK. With around one in four people experiencing significant mental health problems in their lifetime, the hidden heroes working within prisons, probation and youth services are coming together to raise money for this chosen charity https://mentalhealth-uk.org/donate.

Additionally, if you work in the sector, or would like to support those that do, you can take part in a #HiddenHeroes Charity Challenge! Find out how here: https://www.hiddenheroes.uk/CharityChallenge.

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