Meet Laura… Our Hidden Hero

The 29th of September 2021 marks #HiddenHeroesDay, where we celebrate and thank the often, unsung ‘Hidden Heroes’ across the custodial and community justice estate, who work tirelessly, especially during the covid-19 outbreak.  It’s an opportunity to show them that, while they may be largely hidden from public view, they’re not forgotten, and that the people who know them best, truly appreciate all they’ve done, and continue to do.

Despite their huge contribution and incredible efforts in supporting those within our justice system, Prison Officers, Probation Officers and Staff often go unnoticed, so to recognise the amazing work they have done and continue to do, we wanted to put in some of these amazing people in the spotlight.

Laura, who works as an Apprenticeship Coach, is a Hidden Hero. We’ve asked Laura a couple of questions about working for the Prison and Probation service:

Why did you become an Apprenticeship Coach?

I became a Prison Officer to help to change people’s lives and to make a difference. To give others hope and faith in being able to live a good life.

Do you recall your first days in the role? What were your initial thoughts?

The first days in my role were hard and shocking. It gave me a reality check into what I had signed up for, but with the help of other staff they allowed me to blossom into the person I am today.

What is the best thing about being an Apprenticeship Coach?

Making people laugh and smile and helping others get through their day.

If in any way, how would you say your experiences in your role have changed you?

My confidence has increased so much over time, I am now happy to be myself at work and at home.

Tell us about your proudest moment during your role?

Hearing other staff explain how I have helped them and supported them through their journey of becoming a prison officer.

What would you tell someone who was thinking about a role within the sector?

You will never find another job as unique, challenging or rewarding as this one. You will help to shape and build others whilst shaping and building yourself.

Show your support

To pay tribute to those hidden heroes working within prisons, probation and youth justice services across the, you can donate money to Mental Health UK.  With around one in four people experiencing significant mental health problems in their lifetime, the hidden heroes working within prisons, probation and youth services are coming together to raise money for this chosen charity

Additionally, if you work in the sector, or would like to support those that do, you can take part in a #HiddenHeroes Charity Challenge!  Find out how here:

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