Meet Emma… Our Hidden Hero

The 29th of September 2021 marks #HiddenHeroesDay, where we celebrate and thank the often, unsung ‘Hidden Heroes’ across the custodial and community justice estate, who work tirelessly, especially during the covid-19 outbreak.  It’s an opportunity to show them that, while they may be largely hidden from public view, they’re not forgotten, and that the people who know them best, truly appreciate all they’ve done, and continue to do.

Despite their huge contribution and incredible efforts in supporting those within our justice system, Prison Officers, Probation Officers and Staff often go unnoticed, so to recognise the amazing work they have done and continue to do, we wanted to put in some of these amazing people in the spotlight.

Emma, who works as an Interventions Facilitator, is a Hidden Hero. We’ve asked Emma a couple of questions about working for the Prison and Probation service:

Why did you become an Interventions Facilitator?

I became a facilitator as I wanted to be part of the rehabilitation process to make prison time meaningful and hopefully life changing, giving offenders a second chance and increasing the safety of the public and those around them.

Do you recall your first days in the role? What were your initial thoughts?

It was quite an overwhelming environment with a lot to learn and risk/safety measures to be aware of and to support.

What is the best thing about being an Interventions Facilitator?

When I support a prisoner and observe the positive changes they are making in their lives and the increase in their motivation to change with the help of our work.

If in any way, how would you say your experiences in your role have changed you?

I have definitely become more assertive, resilient and patient.

Tell us about your proudest moment during your role?

In an ACCT assessment I once conducted, the individual was highly distressed and a danger to himself to begin with; by the end of the assessment we had together come up with things to live for, things that could help him, and had built up a positive rapport; by the end he was in much better spirits.

What would you tell someone who was thinking about a role within the sector?

That it is challenging and pushes you hard at times but if you have a true passion for helping others and giving them a second chance, then it will be extremely rewarding and worthwhile.

Show your support

To pay tribute to those hidden heroes working within prisons, probation and youth justice services across the, you can donate money to Mental Health UK.  With around one in four people experiencing significant mental health problems in their lifetime, the hidden heroes working within prisons, probation and youth services are coming together to raise money for this chosen charity

Additionally, if you work in the sector, or would like to support those that do, you can take part in a #HiddenHeroes Charity Challenge!  Find out how here:

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