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Meet Claire… Our Hidden Hero

The 29^th of September 2021 marks #HiddenHeroesDay, where we celebrate and thank the often, unsung ‘Hidden Heroes’ across the custodial and community justice estate, who work tirelessly, especially during the covid-19 outbreak. It’s an opportunity to show them that, while they may be largely hidden from public view, they’re not forgotten, and that the people who know them best, truly appreciate all they’ve done, and continue to do.

Despite their huge contribution and incredible efforts in supporting those within our justice system, Prison Officers, Probation Officers and Staff often go unnoticed, so to recognise the amazing work they have done and continue to do, we wanted to put in some of these amazing people in the spotlight.

Claire, who works as a Discipline Officer, is a Hidden Hero. We’ve asked Claire a couple of questions about working for the Prison and Probation service:

Why did you become a Discipline Officer?

I am committed to trying to help people and uphold the values and principles of HM Prison Service.

Do you recall your first days in the role? What were your initial thoughts?

My first days of service were very exciting and challenging and I knew immediately that I had chosen the right career.

What is the best thing about being a Discipline Officer?

The best thing about my role is knowing that I can be the difference to somebody who wants turn their life around for the better.

If in any way, how would you say your experiences in your role have changed you?

The experiences I have gained through my role have taught me to become more vigilant, more patient and more understanding.

Tell us about your proudest moment during your role?

I have had many proud moments in my role. My proudest moment by far was seeing the look on my parents faces as they watched me graduate from prison service college.

What would you tell someone who was thinking about a role within the sector?

I would encourage anybody to join the prison service. It is a career full of opportunities.

Show your support

To pay tribute to those hidden heroes working within prisons, probation and youth justice services across the, you can donate money to Mental Health UK. With around one in four people experiencing significant mental health problems in their lifetime, the hidden heroes working within prisons, probation and youth services are coming together to raise money for this chosen charity https://mentalhealth-uk.org/donate.

Additionally, if you work in the sector, or would like to support those that do, you can take part in a #HiddenHeroes Charity Challenge! Find out how here: https://www.hiddenheroes.uk/CharityChallenge.

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