Mark’s Story

I would always and have many times recommended Serve and Protect CU to colleagues but when I was serving and after retirement. The rate of interest has always been the main reason and dealing with the team has been great.

Mark is a retired police officer and has been a member of Serve and Protect Credit Union (formerly Police Credit Union) for 33 years. When Mark needed a loan, he knew Serve and Protect were there to assist him. ‘They are only ever a phone call away, no waiting for a huge “call centre” to answer and they did everything right the first time.”

As well as serving as a police officer, Mark has also served in the armed forces. He joined the credit union after leaving the armed forces. After settling into civvy life, we needed some financial help with setting up a new home, lifestyle, and culture.

We helped Mark to build his financial resilience throughout his service career.

I have had several loans since being a police officer all those years ago and even into my retirement from the force. An injury forced me to leave, and we needed help then to manage the loss of earnings and again to settle into a new job.

Mark has always had a great experience with Serve and Protect. We are here to help our members save, and there if they need to borrow – with the goal of providing a personal and individual service to each member.

On my last application and after the pandemic, I was struggling, as I was self-employed and was out of work with no help from HMRC. I needed that loan to settle some debts/credit cards that I had to use to get through it and the staff listened to my circumstances and were able to help. I doubt I would have been able to get a loan elsewhere as they only see what is in front of them. Being able to talk to someone and explaining our situation felt great, we felt that someone was willing to understand us rather than rely on numbers on a credit file.

When asked about recommending the credit union to other colleagues, he explained by saying:

I would always and have many times recommended Serve and Protect CU to colleagues but when I was serving and after retirement. The rate of interest has always been the main reason and dealing with the team has been great.

Serve and Protect CU are proud to support over 36,000 members from the Police, Prison, Military, Fire and Health services. We are here to help you save, and there if you need to borrow. Become a member today!

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