Jim’s Story

The situation I found myself in was incredibly stressful for me and my family. Thank you for helping me get back on track!

Jim, a Police Officer from the Metropolitan Police, was experiencing some difficulties with re-mortgaging his home due to an unexpected personal issue. He needed a loan on short notice, but as he had no real relationship with any of the high street banks, there was nobody who he immediately thought to turn to.

I was in an incredibly stressful situation, and I wanted to turn to someone who I could trust. Even though my credit rating is good, I wanted to turn to someone who would be empathetic and understanding, and someone who would not judge me.

That is when someone from the National Police Federation mentioned Serve and Protect, and recommended he made an enquiry. Jim made a call to our team and we were able to point him in the right direction. He was able to apply for a loan which suited him and offered reasonable and affordable repayments direct from his pay.

The team were understanding and clearly wanted to support me. I got the feeling that they genuinely cared and wanted to help me solve the situation I was in. I find it important that the service is personal and that you can speak to a real human, unfortunately not something you can guarantee with the big banks.

Jim’s application was successful, and he was provided with the funds he needed at short notice. The difficult financial situation he and his family were facing is now a thing of the past and he can move forward in the knowledge that he has the full support of the credit union when needed.

The service from start to finish was professional, attentive and compassionate. Anyone can experience unexpected financial issues at any time in their life, and I will certainly be recommending you to others with no hesitation. The situation I found myself in was incredibly stressful for me and my family. Thank you for helping me get back on track!

Like Jim, everyone may suffer financial difficulties. Serve and Protect are here to help you save, but are always there should you need to borrow throughout your career.

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