We have won the Feefo Gold Trusted Service Award 2021! This is the second annual award of this calibre we have won with Feefo, showing our dedication as a company to providing the highest tier of customer service to our members every year.

Feefo, the independent reviews and insight platform, recognise those businesses that deliver exceptional experiences, as rated by real customers. The standard Feefo Trusted Service Award is provided to businesses with over 50 reviews for the year, with an average service rating of between 4.0 and 4.4. The Feefo Gold Trusted Service Award is given to businesses with an average service rating of over 4.5 for the year.

Our members dedicate their lives to serving and protecting the nation. As a company, we believe they should be treated with the utmost respect at all times, and that excellent customer service should be a guarantee. Our Gold award proves our dedication to a consistent high standard of service for our members, so we know that any member who comes into contact with us will be treated fairly and given the time they need to reach the outcome they desire.

Feefo award those companies with three years of consistent service excellence with the Feefo Platinum Trusted Service Award, their most prestigious recognition. Our aim is to achieve this award when awards are given out at the end of this year, as further recognition of our dedication to our members.

Robert Lovesey, Business Development Manager at Serve and Protect Credit Union, had this to say:

Feefo are a reviews provider, committed to collecting real customer feedback on behalf of the businesses they work with. For more information, visit www.feefo.com