Nikki’s Story

Serve and Protect were not pushy when they came to visit my force, I did not feel like I was being judged, instead I felt welcomed and valued!

Nikki, a member of the Sussex Police family for 23 years, was introduced to Serve and Protect in 2011. She was impressed with the approach of a spokesperson from the credit union who visited her workplace. Nikki knew that if she needed to take out a loan, Serve and Protect would be able to meet her needs.

Serve and Protect were not pushy when they came to visit my force, I did not feel like I was being judged, instead I felt welcomed and valued! At the time of the visit, I had a poor credit score, so I felt relieved to know that there was an organisation that was looking out for my best interest.

When Nikki eventually applied for a loan, which helped her to consolidate existing debts, she was relieved and thankful for the service that she initially received and continues to receive today.

I know that I can call anytime to talk to a Member Services Officer. The team will always look to meet my needs without judging me. Initially, it took me a while to pluck up the courage to make the application, but I’m so happy that I did in the end as it has been tremendously helpful. Not only have I been able to consolidate existing debts, but the loan also helped to pay for a laptop for my son, which was instrumental in assisting him with his education. I’m proud to say that he now has a university degree to his name.

One of many single parents in the UK, Nikki often found difficulty in meeting the costs of providing for her son, however, Serve and Protect are here to build the financial resilience of all members, whether that is helping them to save or being there if our members need to borrow.

Nikki was issued with her loan and continues to have a strong relationship with the credit union, she would encourage any of her colleagues to get in contact with Serve and Protect if they are also looking to build their financial resilience.

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