Support to Local Welfare Providers
We work hard to provide an alternative for those who may otherwise turn to Welfare Funds, which have a finite amount of resources and cannot always support requests.
By providing a specific Welfare Contact within their organization, local Welfare providers can contact Serve and Protect CU if they feel we may be better placed to assist with certain cases. These cases may include times where a short-term loan may be more suitable, encouraging financial independence and a healthy credit score.
Emergency Ministry of Defence Loan
An Emergency Loan was launched by the credit union at the request of the Ministry of Defence to help provide emergency support for Service Personnel and their family members to help with the financial impact of coronavirus.
To further support service personnel and their family members, we sent mailshots to 80,000 military members containing help and advice.
Launch of our Wellbeing Callback Service
We also launched a ‘Wellbeing Call Service’ so that we could provide telephone support to members in need. Members were invited to request a call from a staff member to chat about how they were feeling about the lockdown, and the service proved to be just as beneficial to staff as it did to our members.
Health and Fire CU Launch
We recognise the tremendous role that employees of Health and Fire service have played in keeping the nation safe and well throughout the Coronavirus, and to say thank you, we have made the decision to launch Health CU and Fire CU, to welcome both services to our growing Serve and Protect family.